With conference cancellation, all NASPA-affiliated meetings for KCs, Regions, or Divisions have also been officially cancelled. Your group will not be liable or financially responsible for any costs associated to AV or catering. If you were responsible for a NASPA Constituent Group business meeting or open meeting, you will hear from your NASPA staff liaison to discuss transitioning this meeting to a virtual platform.
For all external meetings: If you ordered AV hardware or services, there is no need to contact Freeman AV to cancel. You will receive a full refund. You will be contacted by a Freeman AV representative once the refund has been processed.
For external meetings and receptions that were scheduled to take place in either the JW Marriott or the Austin Convention Center, there is no need to contact the venue in regard to your event logistics or catering. As the conference was two weeks away, no groups will incur any costs. If you were pre-charged for any catering, you will be fully refunded.
For external meetings and receptions that were scheduled to take place in the Hilton, you must communicate directly with the Hilton Austin to cancel your catering orders and payments. The Hilton event team does plan on contacting every meeting/reception lead in the next week, but alternatively, you may also call Mario Hernandez directly to cancel your orders:
Event Services Manager | Events & Catering