COVID Event Safety
NASPA is committed to providing a safe, productive, and welcoming environment in which to learn. All participants, including, but not limited to, attendees, speakers, sponsors, volunteers, NASPA staff, service providers, and others are expected to abide by our code of conduct and all policies in effect for the event.
Click here for additional COVID Event Safety Information.
Customer Service
For questions about registration and housing, contact NASPA Customer Service at 864-699-0936 or email [email protected]
Required Attendee Registration
All individuals attending the conference must pay a registration fee. All workshops and educational session presenters must be registered!
Substitutions
Substitutions are allowed by individuals within the same institution/company with the same member type. Non-members must have a NASPA profile and NASPA ID#. Please click here to create a NASPA profile. To submit a substitution request, send an email to [email protected] Be sure to include the following contact information: both attendees' first and last name, title, email address, and NASPA ID#.
*You must create a NASPA profile before submitting a substitution request. The request will be denied if both parties do not have a NASPA profile.
Group Registration Discount
NASPA currently does not offer group registration for the NASPA Annual Conference. Each attendee MUST register individually under their own NASPA profile. Please click here to create a NASPA profile.
Guest Registration
Guest registration fees are applicable to all partners and/or individuals who will not attend concurrent sessions. These individuals are able to attend the opening, closing, and receptions that are open to all registrants.
Meals
Meals are not provided during the conference. Exhibit hall breaks may offer coffee or ice cream. Some institutions, knowledge committees, and other sponsored groups will choose to host receptions / meetings that may have food and beverage available but this is not guaranteed.
Registration Rate Deadlines
The deadlines that have been established for registration are RECEIPT/POSTMARK deadlines.
Registration Refund/Cancellation Policy
The cancellation deadline to receive a refund is specific to each event, less an administrative fee.
To cancel a 2023 NASPA Annual Conference registration and request a refund, a written request must be sent to [email protected]. Please enter "2023 NASPA Annual Conference Refund" in the subject line. Cancellation requests will not be processed over the phone.
Cancellation Refund Request Deadlines
- Refund requests received by January 27, 2023 will receive a full refund of your order, less a $50 service and processing fee. Please note, orders include all registration fees paid, including the main conference, pre-conference workshops, and any other ancillary events.
- Refund requests received between January 28, 2023 and February 24, 2023 will receive a refund equal to 50% of your order.
- Refund requests received after February 24, 2023 are not eligible for a refund.
Refund Process
Eligible credit card refunds will be processed within 72 business hours after receipt. For eligible check refunds, please allow up to 30 business days for processing.
PLEASE NOTE: This program may be cancelled or postponed due to unforeseen circumstances. In this case, registration fees will be refunded; however, NASPA will not be responsible for additional costs, charges, or expenses, including cancellation/change fees assessed by airlines, hotels, and/or travel agencies. NASPA will not reimburse registration fees for weather, travel-related delays or cancellations, or other circumstances outside of NASPA's control that prevent an attendee from traveling to the event.
"Bill Me" Payment Option
NASPA enables* a “Bill Me” function for the NASPA Annual Conference to enable individuals from institutions requiring payment by check to register. Please note: Payment will need to be made by stated deadlines or your registration will be moved to the next rate.
For the special advance rate from June 1 - June 30, 2022, the "Bill Me" function will not be enabled. All registrations for this rate must be paid in full by June 30, 2022 to receive the discount.
Substitutions
Substitutions are allowed by individuals within the same institution/company. Substitutes should also be the same member type so that payment is an even exchange transfer of payment. Please email information for the substitute attendee to [email protected] and provide all contact information including the title, email address, and NASPA ID#. Non-members must have a NASPA profile and NASPA ID#. Please click here to create a NASPA profile.
Member Rate Qualification
Member pricing is based on individual membership status at the time of the event.
At this time, the NASPA Annual Conference does not provide the option to join/renew and register in the same transaction. However, you will be given the option to join/renew prior to starting registration when you click the registration link.
If you have never been a member and would like to register for the NASPA Annual Conference at the member rate, please create a profile and join prior to registering.
Student Rates
Student rates are for full-time member students only. Those who are employed full-time and are taking courses are not eligible for these rates.
